Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Refunds & Exchanges
THERE ARE NO REFUNDS ON CUSTOM ORDERS!
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair we cannot guarantee hair color. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. All bundles are washed, weight and measured at the time of received shipments. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
***Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Shipping Turntimes
Please allow 7-10 days for customized units to be created and shipped the following business day. For Bring Your Own Bundles units turntimes are based upon when we receive your hair, not when the order is placed.
Please ship all hair to:
PO BOX 550548
Gastonia, NC 28056
If you supplier does not ship to a P.O. Box please use the address below:
1882 S New Hope Rd #550548
Gastonia, NC 28054
All other items are shipped within 2-3 business days from when your order was placed.
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
ORDERS THAT ARE UNDER SUSPICION WILL BE HELD.
terms of use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Julia's Hair Collection and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Julia's Hair Collection believes that customer conduct violates applicable law or is harmful to the interests of Julia's Hair Collection and its subsidiaries.
Privacy Policy
Julia's Hair Collection privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)
Cookies
Julia's Hair Collection uses cookies . By using this website, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a thirdparty to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
How TMS Julia's Hair Collection uses cookies:
When you use and access this website, we may place a number of cookies files in your webbrowser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.
We use both session and persistent cookies on the Service.
Essential cookies.
We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Thirdparty cookies
In addition to our own cookies, we may also use various thirdparties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
